Privacy Policy

Introduction

pedigrfgvs B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pedigrfgvs.live or use our adventure travel services.

This policy applies to all personal data processing activities carried out by pedigrfgvs in connection with our business operations, including our website, services, and customer relationships.

Data Controller

pedigrfgvs B.V. is the data controller responsible for your personal data. Our contact details are:

Data Collection

The data we collect includes personal information that you voluntarily provide to us when using our services, visiting our website, or contacting us. We collect information through various means including direct interactions, automated technologies, and third parties.

Information You Provide Directly

• Contact information (name, email address, phone number, postal address)
• Booking and travel preferences
• Payment and billing information
• Emergency contact details
• Health and dietary information relevant to adventure activities
• Communication preferences
• Feedback, reviews, and correspondence

Information We Collect Automatically

• Website usage data (pages visited, time spent, clicks)
• Device information (browser type, operating system, IP address)
• Location data (when permitted)
• Cookies and similar tracking technologies

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our adventure travel services
• Legitimate Interests: For business operations, marketing, and service improvement
• Legal Compliance: To meet regulatory and legal obligations
• Consent: Where you have given specific consent for certain processing activities
• Vital Interests: For emergency situations during adventure activities

How We Use Your Information

We explain how we use your information to provide and improve our adventure travel services. The use of your data enables us to deliver exceptional experiences while maintaining safety and operational standards.

Service Delivery

• Processing bookings and managing your adventure travel arrangements
• Providing customer support and responding to enquiries
• Ensuring safety during adventure activities
• Managing payments and billing
• Communicating important trip information and updates

Business Operations

• Improving our services and developing new offerings
• Conducting market research and analysis
• Managing our relationship with you
• Compliance with legal and regulatory requirements
• Protecting against fraud and ensuring security

Marketing and Communications

• Sending promotional materials about our services (with consent)
• Personalising your experience on our website
• Providing relevant adventure recommendations
• Managing your communication preferences

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted partners and service providers who assist us in delivering our services:

• Adventure guides and local operators
• Accommodation and transport providers
• Payment processors and financial institutions
• Insurance providers
• Emergency services (when necessary for safety)
• Legal and regulatory authorities (when required by law)

All third parties are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and protect our legitimate interests.

• Customer Records: 7 years after last interaction for tax and legal compliance
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 26 months from collection
• Safety Records: 10 years for insurance and liability purposes
• Financial Records: 7 years as required by Dutch law

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place:

• European Commission adequacy decisions
• Standard Contractual Clauses
• Binding Corporate Rules
• Certification schemes and codes of conduct

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@pedigrfgvs.live. We will respond within one month of receiving your request.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Incident response procedures
• Regular backups and disaster recovery plans

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

You can manage your cookie preferences through our cookie consent banner or your browser settings.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us using the following information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data protection rights have been violated.